Return and Exchange Policy

Thank you for shopping at OGAWA

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • You have 7 calendar days to return an item from the date you received it from the store where you made should be purchased.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • You are required to submit a letter stating the reason of returns
  • Your irem must be in an original packaging
  • Your official receipt or proof of purchase must be presented.
  • Once we receive the returned item(s), we will inspect it and issue GOODS RETURN NOTE (GRN)

Refunds

  • If your return item(s) is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policy.

Exchanges

  • Item(s) may be EXCHANGED for other item within 30 days of purchase for the same value.
  • To be eligible for an exchange, your item must be unused and in the same condition that you received it.
  • Your Item must be in an original packaging
  • Your official receipt or proof of purchase must be presented.

Shipping

You will be responsible for paying your own shipping costs for returning or exchanging your item. Shippinh cost are non-refundable. If you received a refund, the cost of the return shippinh will be deducted from your refund.

We make pieces that last, and if they don’t, we want to know about it. Our guarantee is a handshake – a promise that we’ll be fair to each other. So, if something’s not working or fitting or standing up to its task or lasting as long as you think it should, please let us know. We want to make sure we keep our guarantee the way it’s always bee.

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Thank you for signing up! The promo code will be sent to your email within 30mins. Kindly check in your "Promotion Email Folder" or other Email Folders to make sure you receive the promo code.